Tools and services

Infrastructure management

We manage the tenancies, identity, domains and hosting behind the systems we build or govern.

We keep the tenancies, accounts and domains in order, with access and cost under governance. We do not provide general desktop support.

Ink drawing of nested rounded squares on pale paper, each holding a solid black block and joined to the next by a line

What this covers

  • Google Workspace and Microsoft 365 tenancy review
  • Identity and access set-up
  • Domains, DNS and certificates
  • Cloud account governance for AWS, Google Cloud and Azure: access and cost
  • Hosting for applications OtterBlock builds
  • Backup and recovery checks

Typical engagements

  • Tenancy review with a written findings list
  • Identity and access set-up for a new organisation
  • Cloud account governance on a retainer
  • Hosting and upkeep for a system we built

How an engagement runs

  1. 01

    Enquiry

    You describe what has to change. We reply in writing with questions.

  2. 02

    Scoping

    One conversation to agree the problem, the people affected and how the result will be accepted.

  3. 03

    Proposal

    A written scope, acceptance criteria, a price and a start date.

  4. 04

    Delivery

    We lead the work. Decisions, risks and changes are recorded as they happen.

  5. 05

    Acceptance

    The result is checked against the criteria agreed at the start.

  6. 06

    Handover

    Documents, access and records pass to your organisation.

  7. 07

    Close

    A short written close-out, and a support retainer if you want one.

Who this suits

  • Organisations we build or govern for, whose systems need an owner after handover.

  • Small organisations with cloud accounts that no one has reviewed since they were created.

We manage: Google Workspace; cPanel hosting for existing clients; AWS, Google Cloud and Azure tenancies.

Tell us what has to be kept in order.

Contact